Returns & Refunds

You can cancel your order for any reason within 14 days of the day you (or someone you nominate) receives the goods. You don't need to give a reason.

Email us at [FILL IN — contact email] with your order number and the item(s) you'd like to return, before the 14-day window ends. We'll confirm receipt and send you return instructions.

Items must be unworn, unwashed, with all original tags attached, and in their original packaging. We may reduce the refund if an item shows signs of use beyond what's reasonably needed to try it on.

For hygiene reasons, underwear and swimwear/hygiene-sealed items cannot be returned once the hygiene seal or liner has been removed or the packaging opened, in line with Article 59(1)(e) of Directive 2011/83/EU. If the seal is intact and the item is otherwise unworn, it can be returned within the normal 14-day window. [CONFIRM: which specific product lines this applies to, and that the hygiene-seal packaging is actually in place at fulfilment — this framing depends on that being true in practice].

The customer is responsible for the cost of returning the item to us, unless the item is faulty or we made an error with your order.

Once we receive the returned item (or, if earlier, proof that you've sent it), we'll refund the price you paid for it, including the original standard delivery cost, within 14 days. We may withhold the refund until we've received the goods back or you've supplied evidence of dispatch, whichever is earlier. Refunds are made to the original payment method.

[CONFIRM: do you offer direct exchanges (e.g. size swap), or only refund + new order? State the actual policy here.]

If an item arrives faulty, damaged, or different from what you ordered, contact us at [FILL IN — contact email] with photos where possible. In this case, we cover the cost of the return and of sending a replacement or refund.